Frequently Asked Questions

Everything you need to know about your shopping experience with W

How can I track my order?

Once your order is shipped, you will receive an email and SMS with a tracking number and a link to our courier partner’s website to monitor your delivery progress.

What is the return policy for ethnic wear?

We offer a 15-day return policy for most products. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.

Are there any shipping charges?

We provide free shipping on all prepaid orders within India. For Cash on Delivery (COD) orders, a nominal convenience fee may apply depending on the order value.

How do I find the right size for me?

Each product page features a detailed size guide. We recommend checking your body measurements against our brand-specific chart to ensure the perfect fit for kurtas and bottoms.

What payment methods do you accept?

We accept a wide range of payment options including Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD) for select pin codes.

Can I cancel my order after it has been placed?

You can cancel your order within 24 hours of placing it, provided it has not been dispatched yet. Please visit the 'My Orders' section to initiate a cancellation.